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JTM · RESIDENT SERVICES

Let’s take care
of your home.

Report a maintenance issue and help our team understand what needs attention.

PREFERRED WAY TO REPORT

Already use RentCafe?

Please submit maintenance requests through your RentCafe resident portal or app. It helps keep your requests and updates together.

Open RentCafe
  1. Sign in with your resident account.
  2. Choose your property and Maintenance Requests.
  3. Describe the issue and include useful photos.

If you already submitted this issue through RentCafe, please follow up there rather than creating a duplicate request.

Need help with RentCafe?

Email info@jtmpropmgt.com with your name, property address and unit so we can help with access.

Helpful details to include

  • The room or area affected
  • When you first noticed the problem
  • What is happening and whether it is getting worse
  • Any pets or access details we should know

Submitting a request does not confirm an appointment. Our team will review it and coordinate next steps.

CAN’T USE RENTCAFE?

Send a maintenance request

Use this form if you do not have RentCafe access. Your request will be saved directly for JTM to review.

I agree to receive text messages from JTM Property Management regarding my property management inquiry, rental inquiry, appointments, leasing, maintenance, and other service-related communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive text messages is not a condition of purchasing or using our services. See our Privacy Policy and Terms & Conditions.

Up to 3 JPG, PNG or WebP photos, 5 MB each. Please avoid people, documents and private information in photos.

This preference helps us coordinate access; it is not a blanket authorization to enter or a waiver of required notice.

SMS consent is optional. You can submit without it. Save the reference number shown after submission. For urgent issues, call instead.

How this form uses your information

JTM saves your contact information, property and unit, issue description, access preferences, optional photos and SMS consent choice to review your request, coordinate repairs and keep service records. Photos are stored privately. Appropriate maintenance details may be provided to authorized vendors to perform requested work. Access to the inbox is restricted to JTM’s authorized site owner.

Mobile information, including phone numbers, SMS opt-in information, and text messaging consent, will not be sold, rented, transferred, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except as necessary to provide the messaging service or as required by law.

We record the time, disclosure version and source page. Our hosting provider processes records and photos to deliver and secure the service. A temporary essential cookie displays your receipt; a technical security identifier helps prevent abuse. No advertising or analytics cookies are added by this form. Records are retained as needed for service and recordkeeping obligations. For access, correction or deletion requests, contact info@jtmpropmgt.com. See our Privacy Policy and Terms & Conditions.